Creating a Service Culture in Higher Education Administration true
By:Mario Martinez,Brandy Smith,Katie Humphreys
Published on 2013 by Stylus Publishing, LLC.
Service delivery is part and parcel of every higher education professional’s job, both to improve service to students and to each other as “internal customers”. Until now higher education professionals have had to rely on books and training designed for the business sector. This book is the first to specifically address the needs of higher education professionals across a wide range of administrative functions within college and university environments. It is designed for administrative staff and management, ranging from professionals working in centralised functions such as student affairs and enrollment management, to those working as advisors or in career centres, whether in community colleges, four-year institutions, or for-profit institutions. Each chapter applies customer service principles to examples and scenarios that are relevant to higher education. The book begins by engaging the reader to define service and identify the external and internal customers who are recipients of that service. It then maps customer interactions into a series of steps and offers departments and individuals a tool to maximise the customer experience. Additional chapters address customer expectations, creating a service culture on your campus, and managerial influences on staff service delivery.
This Book was ranked at 9 by Google Books for keyword Administration education.
Book ID of Creating a Service Culture in Higher Education Administration's Books is OVPNAQAAQBAJ, Book which was written byMario Martinez,Brandy Smith,Katie Humphreyshave ETAG "mIkarwXfFNs"
Book which was published by Stylus Publishing, LLC. since 2013 have ISBNs, ISBN 13 Code is 9781620360040 and ISBN 10 Code is 1620360047
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Book which have "126 Pages" is Printed at BOOK under CategoryEducation
Book was written in en
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